Teens and Families – Pyx Health

For teens and their families

Caring, safe, comprehensive support

This free program is available to teens ages 13 to 17 and their guardians as a service of the teen’s health insurance. Not sure about eligibility? Just call <phone number>

We understand the challenges teens face, and the stresses that come with caring for them. We’re here to support the wellbeing of teens and their guardians.

App or phone call, we've got you covered

Pyx Health staff and mobile app support teens with guidance, coaching, and genuine care to help them manage the hard parts of life.

Direct message with trained staff
Crisis and helplines
Expert answers
Activities to reduce stress, build relationships, improve family life

Trained staff specialize in youth engagement
Strategies for managing social media
Coaching for dealing with friendships, bullying, loneliness
Connect to local supports

It’s easy to get started.

Just call 1-XXX-XXX-XXXX

Smartphone not required…. the app can be used on a tablet or computer too.

A safe and supportive space

Pyx Health gives teens and their guardians easy access to wrap-around support and useful resources.

Helping guardians with:

Family life
Stress
Access to food, rides
Health care navigation
Health insurance benefits

Helping teens with:

Anxiety
Bullying
Social media
Friendship
Isolation

Frequently asked questions

Is this social media?

No. The app, which works on a smartphone, tablet, or computer, does not connect users to other users. It is a “closed” environment, where teens can only talk to or direct message our trained staff. The app has links to teen-specific resources and health insurance-approved information. Tools and activities help teens manage stress, build social skills, and feel better about themselves.

What about safety and privacy?

Pyx Health is HIPAA compliant and HITRUST certified, which means we adhere to the strictest standards of data security in health care. We do not share data with ANY entity except the teen’s health insurance plan. You can read our terms and conditions and privacy policy before signing up.

What kind of training does the staff go through?

Our Youth Engagement Specialists are overseen by a licensed clinician, and all calls are monitored for quality assurance. Training includes trauma-informed care, child welfare issues, crisis and de-escalation, social media strategies, bullying, and positive psychology techniques. There are also behavioral health technicians on staff for added support.

What’s the catch? Is it really free?

There’s no catch. Our services are offered at no cost, as another resource and support for wellbeing, by the health insurance plan that covers the teen.

I know my kid doesn’t like talking on the phone.

Actually, xx% of our members aged 13-17 have talked at least once to one of our specialists. But if they don’t want to talk, no problem. Members can direct message securely through the app on a smartphone, tablet or computer. And there are plenty of helpful resources, links, and activities that address issues and concerns specific to teens.

Can I sign up even if my teen doesn’t?

Yes! We’re here for you with understanding, resources, and coaching to make family life better. Guardians and parents have full access to our staff via phone call or DM, as well as specialized activities to relieve stress and build resilience.

What languages do you support?

Our app is available in both English and Spanish. Many of our support staff are bilingual in English and Spanish. And for other languages, we use a professional translation service that is immediately available during phone calls.

1-855-499-4777