Frequently Asked Questions

Is there really no cost? Is there a catch?

There’s no catch. Our help is at no cost for eligible members. If you are eligible, your health insurance plan covers it to support your health and wellbeing.

Yes! We work with your health insurance to give you extra support — at no cost to you.

We can help you:

  • Find a doctor
  • Make an appointment
  • Use your health plan
  • Get help with food, rides, or housing
  • Set goals and make a plan
  • Feel less stressed, sad, or alone

Many health plans offer our app and support at no cost. Want to know if you’re covered? Just call us at1-855-499-4777.

No, you don’t have to use the app. You can still get help by talking to our kind and caring staff. Just give us a call!

That’s okay! You can use the app to get the same help. You can also send messages to a Pyx Health Care Coordinator right in the app.

Yes. Your info is private and protected. We follow strong health care rules to keep your data safe. We never share it with anyone except your health plan. You can check out our Privacy Policy | Terms & Conditions for more information.

Just call us at 1-855-499-4777. We’ll check for you and help you get started.

Our app is in English and Spanish. Many of our team members speak both. If you speak another language, we use a professional translator during phone calls to help right away.

Your coordinator can help with things like finding a doctor, making appointments, or getting help with food and rides. Or if you just need someone to talk to.

No. The app is private and safe. It does not connect members to each other. You can only talk to trained Pyx Health staff. The app has tools, info, and activities to help you feel better and handle stress.

Our Youth Engagement Specialists receive direct supervision from a public health-trained operations executive, with overall program oversight provided by a certified healthcare quality professional. All calls are monitored for quality assurance. Staff training includes trauma-informed care, child welfare issues, crisis and de-escalation, social media strategies, bullying, and positive psychology techniques.

That’s okay! Youth members like using the app because it’s on their phone, easy to use, and always available — day or night. But if they ever want to talk to a real person, they can call too. Both ways are safe and private.

Your health plan has partnered with Pyx Health to deliver a box of fresh, seasonal produce or pantry items to your door at no cost to you. Supporting your health and well-being is their top priority and what better way to start than with wholesome food?

Pyx Health helps you find the right care when you need it. Our caring staff and simple app connect you to the right resources at the right time. Like, help navigating your health insurance benefits, access to healthy food, a ride to an appointment, or income assistance. Even companionship when you are feeling lonely or just need someone to talk to. The best part? Pyx Health is offered by health insurance plans to their members at no cost.

Your health plan wants you to live healthier and be happier and nutritious food is key to good health. It’s as simple as that – no catch! No cost or commitment whatsoever.

Food boxes are only for the eligible health plan member and are available while supplies last. Items may vary and can’t be exchanged for cash.

Recipient is solely responsible for proper washing, use, and consumption of food products and for following any household dietary restriction, including allergies. Boxes contain a variety of food, some will need to be cooked.